Please take note of our office policies ahead of your visit to our clinic.
Late for your appointment
Life happens and sometimes you may run late. We understand it can happen. In the event this happens, we may have to rescheduled your appointment or modify at the discretion of our staff. Thank you for understanding!
We do not offer refunds on promotions, gift cards and treatment packages. If you are unhappy with something, we will work with you to provide a solution. If you have an issue with a faulty product, we may replace it after reviewing the product in person. If you are unhappy with products in general, we will work together to find a solution within 30 days.
Please note that we do require 24 hours to cancel your appointment, including our complimentary consultations. We realize that in come cases, this will not be possible. If you have more than one no show on your file, we will require a credit card to book your next appointment.
Please note that we will need to collect your credit card information for your next booking if you do not show for your appointment. If you do not show, you will be charged $100.
We do out best to make reminder calls or send a reminder email. Sometimes, our days get very busy and we are unable to do this. Please ensure you take note of your appointment on your calendar so you aren't fully relying on us. You are fully responsible for your own appointment with or without a reminder call or email.